As an accomplished industry professional with extensive international experience in the 5-star luxury hotel and spa sector I am passionate about helping others to reach their potential. Bespoke consultancy solutions are available to luxury wellness resorts, hotels and spa’s to enhance their customer journey, spa and wellness treatments, programmes and menu, streamline their operations and ensure an exceptional guest experience with increased profitability.  

Training and Development Solutions are also available to spa businesses and brands who would like to develop or improve their Spa Training Programmes making them more efficient and effective while ensuring the consistent delivery of treatments and services to the highest standards.

I have the experience and knowledge you need to take your spa to the next level of excellence.

Consultancy Services

Five Star Guest Experience To Elevate Your Spa

• 5 Star standards assessment with recommendations

• 360’ analysis and detailed action plan of your customer journey

• Effective retailing as part of the guest experience

• Assessment and development of current Spa Treatment Menu

• Spa Menu Planning and Design

• Creation of Signature Rituals and Wellness Programmes

• Mystery guest programme

Pre Opening Services

• Details the 360 degree Guest Experience

• Brand Selection and Product Partnerships

• Design of an Innovative Menu of Spa Treatments and Services

• Sales and Marketing Strategy

• Creation of your property-specific SOP and Training Manuals

• Support with Executive Recruitment and Hiring

• Pre-Opening Training, Set up and Simulations

• Spa Leadership mentoring and development

• Operating Budget Planning

• Website guidance and development

• Creation of an effective Retail Strategy and Merchandising

Spa Training Solutions

• Assess, advise and create bespoke Spa Training Programmes

• Design of Treatment Protocols, SOP’s and Brand Standards

• Mentor, coach and elevate the Spa Training Team to the highest level

• Support with Team Assessment and Development Plans

• Design and Implementation of Pre-Opening Training Plans

• How to incorporate Retail into training sessions

• Developing weekly, monthly, yearly training plans and reports

Management Support and Operations

• Spa Leadership coaching and management skills building

• Review of Spa Financial and Operational Performance

• Ongoing review of Spa Operations Manual including all SOP’s and Policies

• Quality control of operation and services to maintain high standards and exceed guest expectations

• Identifing ways to Optimise Revenue and growth

• Ongoing Menu and Treatment Development to respond to guest expectations and industry trends

• Staff assessment and development plans

• Marketing planning and implementation

• Collateral creation for maximising capture rates